Privacy Policy — Monroe Vancouver

This Privacy Policy is reviewed regularly to ensure accuracy and compliance.

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Overview

This Privacy Policy explains how Monroe Vancouver (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase through monroevancouver.ca (the “Site”) or otherwise interact with our services (the “Services”).

By using our Site or Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Site.

We are committed to handling your information responsibly, transparently, and in compliance with applicable Canadian and international privacy laws.

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1. Information We Collect

We collect personal information that you provide directly to us when:

• Placing an order or creating an account
• Contacting our support team
• Subscribing to our newsletter or marketing emails

This may include:

• Name, address, phone number, and email
• Billing and shipping details
• Payment confirmation details
• Communication preferences

We may also collect limited technical data automatically, such as:

• IP address and browser type
• Device information
• Website usage and interaction (through cookies or analytics tools)

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2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your purchase or inquiries
• Provide customer support
• Improve our products, website, and customer experience
• Send you marketing emails (only if you have opted in)
• Comply with legal obligations

We will never sell your personal data.

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3. Sharing of Information

We share your data only when necessary to operate our business, such as:

• With Shopify Inc., our e-commerce platform provider
• With trusted partners who help with payment processing, shipping, or analytics
• If required by law or government request

All third parties we work with are required to handle your data securely and in accordance with privacy laws.

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4. Cookies

Our Site uses cookies to ensure a smooth and personalized shopping experience. Cookies help us remember your preferences, analyze site traffic, and improve our Services.

You can manage or disable cookies in your browser settings, but some parts of the Site may not function properly if you do.

For more information on how Shopify uses cookies, visit Shopify’s Cookie Policy.

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5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — for example, to complete an order, provide support, or comply with legal requirements.

When your data is no longer needed, it is securely deleted or anonymized.

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6. Security

We take data protection seriously. All transactions are processed through secure servers and encrypted payment systems.
While no online system can guarantee 100% security, we use industry best practices to protect your personal information.

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7. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data
• Request correction or deletion of your information
• Withdraw consent for marketing communication
• Contact us with questions or complaints about data use

To exercise these rights, please email us at info@monroevancouver.ca.

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8. International Transfers

As we operate globally, your information may be processed outside of your country of residence, including in Canada and the United States.
When data is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:
📩 info@monroevancouver.ca